Return Policy
Most Dippy Tees products are made to order. This policy explains what happens if you need to change an order, receive a faulty item, or use an applicable right of withdrawal.
Changes and cancellations
Contact us at dippytees69@gmail.com within 24 hours of placing your order. We will try to make the requested change, but we cannot guarantee changes or cancellations after production has started.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, misprinted, or different from what you ordered, email us within 7 days of delivery with your order number and clear photos. After we verify the issue, we will arrange a replacement or refund at no additional cost. You do not need to mail the item back unless we ask you to.
This reporting window does not limit any statutory consumer rights that apply to your purchase.
EU right of withdrawal
If your delivery address is in the European Union, you may notify us within 14 days of delivery that you wish to withdraw from the purchase. To start a return, email dippytees69@gmail.com with your order number. We will provide the correct return address and instructions; please do not send a return to a production partner without contacting us first.
- Return eligible items unworn, unwashed, and with their original tags.
- Return shipping is paid by the customer unless the item is faulty or incorrect.
- We refund the item price and any standard outbound delivery charge required by applicable law. Extra delivery upgrades are not refundable.
- Personalized or custom-made products may be excluded where the law permits.
Other countries
For delivery addresses outside the European Union, we do not accept change-of-mind returns or size exchanges after production has started. The damaged, defective, or incorrect-item policy above applies in every country.
Refund timing
Approved refunds are issued to the original payment method within 10 business days after approval or, for a mailed return, after we receive and inspect it. Your bank or card provider may need additional time to post the refund.