Return Policy

Most Dippy Tees products are made to order. Here’s how changes, returns and refunds work.

Changes and cancellations

Email dippytees69@gmail.com within 24 hours of ordering. We’ll try to help, but changes or cancellations aren’t guaranteed once production starts. This does not affect any statutory right to cancel or return your purchase.

Damaged, faulty or incorrect items

Send your order number and photos to dippytees69@gmail.com. We’ll help sort out a replacement or refund at no additional cost. Please report problems within 7 days of delivery where possible; this does not limit your statutory rights. Don’t send the item back unless we ask you to. If a faulty or incorrect item needs returning, we cover the return shipping.

EU and UK returns

For eligible purchases delivered to the EU or UK, you can tell us you wish to cancel within 14 days of receiving your order, without giving a reason. Email us with your order number and we’ll provide the return address and instructions. Send the goods back within 14 days of telling us.

You can inspect and try on items as you would in a shop. Please return them unwashed, with tags where possible. We may deduct for any loss in value caused by handling beyond what is needed to check the item. You pay the return postage for a change-of-mind return.

This cancellation right does not apply to genuinely personalized products, such as a tee printed with your own text or photo, where the law permits the exception. A standard store design is not excluded simply because it is printed after you order. Your rights for faulty or incorrect items still apply.

Other countries

Outside the EU and UK, we don’t offer change-of-mind returns or size exchanges once production starts, except where local law requires otherwise. Our policy for damaged, faulty or incorrect items applies everywhere. Nothing in this policy limits your statutory consumer rights.

Refunds

For a statutory EU or UK cancellation, we refund the purchase price and the standard outbound delivery charge required by law to your original payment method, without undue delay and within 14 days of your cancellation notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever comes first, where the law allows. Delivery upgrades above the standard delivery cost are not refunded.

Other approved refunds are issued within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to show the refund.